The company, which is a market leader in providing general insurers, brokers and intermediaries with specialist conservatory repair services, received around five weeks’ worth of calls in the space of just six days at the beginning of January.
More than a third of calls to CWC during this period came from central Scotland which experienced the brunt of the storms and gusts up to 100mph. Clyde adapted to the constantly evolving situation swiftly by doubling its team on the ground in Scotland to ensure a consistently high quality service was delivered and impact to customers and clients minimized wherever possible as so many conservatories were damaged or destroyed by the three massive storms.
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David Barr, Service Director at CWC said: "Last winters claims against snow damaged conservatories was considerable and now we are dealing with three major gales within a 30 day period with speeds that we are supposed to see only once every decade which has caused major damage all around the country has put our response capabilities to the test and the industry accolades we’ve received for that work is a testament to how well we can maintain excellent service levels during particularly busy periods of conservatory storm damage.
"These recent stormy weather events brought another massive surge in customer calls and we’re once again delighted with how well we’ve been able to adapt, respond and consistently deliver great service. To put recent events into perspective, on January 3rd we had the second highest number of instructions on a single day in the history of the Clyde Windows and Construction call centre - only a day in January 2007 received more instructions and this was when the UK was hit by one of the most severe storms in 50 years."
As one of the major service providers to the UK insurance and facilities management industries, Clyde uses state-of-the-art systems to maintain effective communication channels with major organisations. At the heart of this is its web based information sharing system which provides up to date information on the status of repairs securely 24/7 and this proved invaluable to customers following the recent storms.
For further information see www.clydewindows.co.uk telephone 01698 888228.
