The work will improve the customer service experience for members of the public who come into Pullar House to use Council services.
The reception desk will be in the form of individual booths to increase privacy for customers and to improve disabled access.
A new self-service area, where customers will be able to access Council information and systems on-line and by phone and help themselves to various forms and leaflets, will also be created.
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Four of the interview rooms will be opened up, providing better accessibility for disabled customers.
Two new interview rooms will be created allowing planning matters to be handled by Customer Service Advisors at the Customer Service Point.
Pullar House is the Council's busiest Customer Service Point with over 55,000 visits and 100,000 cash transactions a year, and the changes will make it easier for all customers to get the services they need.
All normal services will be available to the public at Pullar House during the period the work is being carried out. Work will be taking place mostly in the evenings and weekend to minimise disruption.
The refurbishment starts tomorrow and is due to take approximately four weeks to complete.
(GK/KMcA)
