The existing main council reception, on Brewery Park, Haddington, will become the building's 'Single Point of Contact' (SPOC), featuring a new look and layout with additional space for staff.
Councillor Jim Goodfellow, Cabinet Spokesperson for Community Wellbeing, said: "The new SPOC will be a one-stop shop for customers and visitors coming in to see the council at John Muir House.
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"All visitors – whether they are enquiring about a planning application, housing or welfare issue, paying a bill or attending a meeting – will be greeted in one place by our Customer Service team. This will be a much smarter and more efficient way of working, as the team will no longer have to work across two counters in the same building.
"This project supports our work to continue providing the best possible, joined-up service to customers, and meet new demands and expectations."
Plans are also being made to relocate Haddington Police Station to the former Sheriff Court building in 2020.
Work on the SPOC is due to begin in late February.
(CM/JG)
